Retail Service Providers

UFB offers exciting prospects to potential Retail Service Providers (RSPs) who play a crucial role to deliver UFB services to businesses, schools, health premises and residential households. Local Fibre Companies (LFCs) contract with Retail Service Providers (RSPs) such as Telecom, CallPlus, Orcon and so forth in the provision of wholesale services. The LFC will operate only at the wholesale level – it does not sell services directly to end users. In turn, RSPs use the LFCs’ wholesale products to create retail UFB-based services which are sold to residents, businesses, schools and health premises.

Information for users of UFB seeking a retail service:

If you live in Whangarei, your LFC is Northpower Fibre. You can find out here, who is retailing Northpower’s UFB services.
If you live in Hamilton, Cambridge, Te Awamutu, Tokoroa, Tauranga, New Plymouth, Hawera or Wanganui, your LFC is Ultrafast Fibre Limited. You can find out here, who is retailing Ultrafast Fibre’s UFB services.
If you live in Christchurch (including Lincoln, Prebbleton and Rolleston) and Rangiora, your LFC is Enable Networks Limited. You can find out here, which RSPs Enable is working with.
If you live in Ashburton, Auckland (including Pukekohe, Waiuku, Waiheke), Blenheim, Dunedin, Fielding, Gisborne, Greymouth, Invercargill, Kapiti (including Paekakariki, Raumati, Paraparaumu,Waikanae), Levin, Masterton, Napier & Hastings, Nelson, Oamaru, Palmerston North, Queenstown, Rotorua, Taupo, Timaru, Wellington (including Hutt City, Upper Hutt and Porirua) or Whakatane, Chorus is responsible for the UFB build in your area. You can find out here who Chorus’ retail customers are. Not all of them may choose to sell UFB services.

This information will be updated on a regular basis as more retail service providers sign wholesale services agreements with CFH’s partners.

Information for Retail Service Providers (RSPs) seeking a wholesale service:

During 2011 Chorus and the Local Fibre Companies (in conjunction with CFH) engaged with potential RSPs in an industry consultation process with the Telecommunications Carriers’ Forum (TCF) to develop UFB commercial terms. In August, Chorus released its “Reference Offer” comprising General Terms (Wholesale Services Agreement), Service Descriptions, Service Level Terms, Operations Manuals, End User Terms and Price Lists. In November, Northpower Fibre released its Reference Offer. Ultrafast Fibre Limited and Enable Networks released their Reference Offers in February 2012. These materials are available below. It is likely that Reference Offers will continue to develop over time.

Chorus – UFB Reference Offer:

General Terms (10 December 2012)

Price List

UFB Price Caps (5 October 2012)

Service Description – Bitstream 2
Service Description – Bitstream 3
Service Description – Bitstream 3A
Service Description – Bitstream 4
Service Description – Baseband
Service Description – Multicast
Service Description – ATA Voice
Service Description – UFB Handover
Service Description – Direct Fibre Access Service
Service Description – Colocation